App built using Replit, Grok, Jira and Confluence
The Strategist Console
Try it out! 👉 https://airbnb-demo.up.railway.app/
- Brand voice drifting across replies and articles?
Voice Score coaching helps ambassadors stay on tone, offering real-time feedback on clarity, actionability, and editorial consistency, no formal training required. - Seeing the same ticket issue over and over?
The app detects high-frequency patterns and guides ambassadors to create Standard Responses or Solution Articles, turning friction into clarity, fast. - KM systems underused or disconnected from support workflows?
This app syncs ticket closure with Jira and publishes labeled content to Confluence, while tracking reuse, compliance, and resolution impact in a strategist dashboard. - Contributors unsure how to improve or scale their impact?
Publishing flags like Teachable Moment and Required Reading activate learning activities and compliance tracking, so editorial success becomes a shared, scalable practice.
Video
🎥 Watch the Live Demo: Airbnb Strategist Console in Action
See how AI transforms support operations into a scalable, editorially governed knowledge ecosystem. In this 11-minute walkthrough, I showcase a purpose-built demo app for Airbnb that turns ticket patterns into publication-ready content—without sacrificing brand voice or editorial integrity.
Built on Replit and grounded in Knowledge-Centered Service (KCS) principles, the app delivers:
🧠 AI-powered pattern detection to surface high-frequency support issues
✍️ Contextual drafting with real ticket language and brand-aligned tone
📊 Voice Score coaching across five editorial dimensions
🔁 Ticket-triggered workflows that publish directly to Confluence and sync with Jira
📈 Strategist dashboards that track reuse, compliance, and resolution impact
Only 11 minutes! 😂
Try it Out Yourself!
👉 https://airbnb-demo.up.railway.app/
Give it a shot. Contact me if you have any feedback.
Thanks!