Adopting KCS in a support desk environment can be tricky. The pattern never changes: teams understand the concepts in training, then struggle to apply them when actual tickets land in their queue. The problem isn’t…
As the saying goes… if the only tool you have is a hammer, every problem you encounter starts to look like a nail. It should go without saying, but not every problem requires an AI…
A weekend project… inspired by a trip to Starbucks! A playful prototype that turns AI into a witty barista—personalizing every cup with phonetic name twists, drink-based puns, and weather-aware greetings. Built in ~3 hours using…
App built using Replit, Grok, and Confluence A Smart Onboarding App Clinicians missing key EHR features during patient visits?This app detects real-time behavioral triggers—like skipping templates or copy/pasting notes—and delivers just-in-time guidance to help clinicians…
App built using Replit, Grok, Jira and Confluence The Strategist Console Video 🎥 Watch the Live Demo: Airbnb Strategist Console in ActionSee how AI transforms support operations into a scalable, editorially governed knowledge ecosystem. In…
App built using Replit, Grok, Jira and Confluence Watch this walkthrough video of the KCS Demo app I built on Replit! The app demonstrates how AI can supercharge a Help Desk by integrating Knowledge-Centered Service…
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“Help—my hair is falling out!” It’s a familiar cry in telehealth. Sometimes tinged with anxiety, sometimes with humor—but always with urgency. Dr. Simone Patel receives the message through her care platform. The patient, 38, is…
Knowledge Management (KM) is the backbone of organizational efficiency, ensuring teams can capture, access, and apply knowledge seamlessly. Process mapping and Standard Operating Procedures (SOPs) are two essential tools in the KM toolkit, providing structure…
AI-Powered Self-Service: Redefining Customer Support AI is transforming customer support by helping customers find the right information without needing to call a service center. Instead of waiting on hold, users can turn to AI-powered knowledge…